Terms & Conditions
Effective Date: 10/28/25
Acceptance of Terms
By accessing and using this website (www.phoenixpsych.org), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website.
Description of Services
This website provides information about professional psychological services offered by Dr. Shelle Welty, a licensed clinical psychologist. The website allows visitors to:
Learn about therapy services offered
Request consultation appointments
Access general mental health information
This website does not provide:
Medical or mental health advice
Emergency services
Therapy sessions (except as arranged separately)
Not a Substitute for Professional Care
The content on this website is for informational purposes only and does not constitute:
A therapeutic relationship
Professional psychological advice
Medical diagnosis or treatment
Emergency mental health services
If you are experiencing a mental health emergency, please call 911 or go to your nearest emergency room.
Professional Relationship
Use of this website does not create a therapist-client relationship. A professional therapeutic relationship is established only when:
We have both agreed to work together
You have completed intake paperwork
I have determined that I can appropriately serve your needs
We have scheduled and begun regular sessions
Licensure and Service Areas
Dr. Shelle Welty is licensed to provide psychological services in:
California (License #[23545])
Utah (License #[11942454-2501])
Michigan (License #6301019485)
Services are only available to residents of states where Dr. Welty holds an active license. By requesting services, you confirm you are located in California, Utah or Michigan.
Telehealth Services
Telehealth services are provided via HIPAA-compliant platforms. By participating in telehealth, you acknowledge:
You understand the limitations and risks of telehealth
You are responsible for providing a private, secure location
Technology issues may occasionally disrupt sessions
You consent to receiving services via telehealth
Consultation Requests
Submitting a consultation request does not guarantee:
That I will accept you as a client
Availability for your preferred times
That my services are appropriate for your needs
I reserve the right to decline services to any potential client if I determine I cannot appropriately meet their needs.
Consultation requests are sent to my professional email. While I have implemented safeguards for email, the security of your consultation request email cannot be guaranteed.
Appointment Policies
Cancellation Policy:
24 hours notice is required for cancellations. Cancellations within 24 hours will be charged at the full session fee.
Intensive Cancellation Policy:
For intensive therapy programs, cancellations must be made at least 2 weeks prior to Day 1. Cancellations within 2 weeks of Day 1 will be charged the full intensive program fee.
No-Show Policy:
Failure to attend a scheduled session without notice will result in charges for the full session fee.
Payment and Fees
Payment Terms:
Payment is due at the time of service unless other arrangements have been made
Accepted payment methods: credit card and zelle.
Session fees are listed on the FAQ page and are subject to change with notice
Insurance:
I accept Lyra benefits through employers
For other insurance, I can provide superbills for out-of-network reimbursement
You are responsible for understanding your insurance benefits
Intensive therapy and Ketamine-Assisted Psychotherapy are not covered by insurance
Deposits:
Intensive therapy programs require a 50% non-refundable deposit at booking
The remaining 50% is due on the first day of the intensive
No Surprises Act – Good Faith Estimate Notice
You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Dr. Shelle Welty or used with permission and is protected by copyright laws.
You may not:
Copy, reproduce, or distribute website content without permission
Use content for commercial purposes
Modify or create derivative works
Prohibited Uses
You agree not to use this website to:
Violate any laws or regulations
Transmit harmful or malicious code
Attempt to gain unauthorized access to systems
Harass, abuse, or harm others
Impersonate any person or entity
Collect information about other users
Disclaimer of Warranties
This website and its content are provided "as is" without warranties of any kind, either express or implied, including but not limited to:
Accuracy or completeness of information
Fitness for a particular purpose
Uninterrupted or error-free operation
Freedom from viruses or harmful components
Limitation of Liability
To the fullest extent permitted by law, Dr. Shelle Welty shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Use of or inability to use this website
Reliance on website content
Unauthorized access to your information
Technical malfunctions or errors
Maximum Liability: In no event shall total liability exceed the amount you paid for services, if any.
Indemnification
You agree to indemnify and hold harmless Dr. Shelle Welty from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Your use of the website
Your violation of these Terms
Your violation of any rights of another person
External Links
This website may contain links to third-party websites. I am not responsible for:
The content of external sites
Privacy practices of external sites
Products or services offered by external sites
Links are provided for convenience only and do not constitute endorsement.
Confidentiality Notice
Communications via this website (including contact forms and email) are not confidential and should not be used to communicate protected health information or emergency situations.
For confidential communications, please wait until we have established a therapeutic relationship and use secure, HIPAA-compliant channels provided during intake.
Professional Conduct
As a licensed psychologist, I adhere to:
American Psychological Association (APA) Ethics Code
State licensing board regulations
HIPAA privacy and security rules
Professional standards of care
Termination
I reserve the right to:
Terminate your access to this website at any time
Modify or discontinue website features without notice
Refuse service to anyone for any lawful reason
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of California without regard to conflict of law principles.
Any disputes shall be resolved in the state or federal courts located in Los Angeles County, California.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Changes to Terms
I reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of modified Terms.
Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Dr. Shelle Welty regarding use of this website.
Contact Information
For questions about these Terms and Conditions, please contact: drshelle@phoenixpsych.org